About Us

Everything you need to know about Book Distribution

LBSLBS is part of the Hachette UK publishing group and have over 30 years’ experience servicing the publishing industry. Our sites provide comprehensive distribution services for over 45 publishers shipping in excess of 60 million books globally each year. We supply 1 out of every 4 books to the UK trade. Our ethos is one of partnership with a service tailored to your needs, LBS remains the market leading choice for physical and digital book distribution. LBS is fully committed to continuous improvement to the benefit of our clients and customers alike. To this end we practice lean 6sigma across all areas of the business. We are also members of the Institute of Customer Service, a professional body dedicated to the promotion of customer service excellence.

Our Services

Customer Services

We pride ourselves on the commitment and dedication of our Customer Services teams...

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Customer Services

Credit Services

Our experienced and dedicated Credit Services team provide a comprehensive account management solution...

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Credit Control

IT Systems and Reporting

Our comprehensive range of systems includes software designed specifically for book distribution and a state of the art reporting system giving you the flexibility to access the data, when you need it...

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IT Systems and Reporting

Inventory Management

We are delighted to offer a complete range of inventory management services...

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Inventory Management

Order Fulfilment

Our market leading distribution service is tailored to support all sales channels and markets...

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Order Fulfilment

Specialist Services

To support your sales, inventory and marketing teams we offer a range of specialist services to our publishers...

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Specialist Services

Storage & Warehousing

Combining operational experience and dedication with the latest warehousing technologies...

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Storage & Warehousing

Digital Distribution

Hachette UK runs an industry-leading enterprise Digital Asset Management System in addition to physical distribution...

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Digital Distribution

MEET THE TEAM

Matt Wright
Hachette Distribution Managing Director
I have been with Hachette since 1999 working in various publishing finance roles. I became Managing Director of Hachette UK Distribution in 2011 and the business has gone from strength to strength in that time. First and foremost Hachette is a people business and that applies equally to Hachette UK Distribution. In fact our whole offer is based upon effectively managing relationships between publishers, customers, and staff. Those conversations are what make the job fun. Of course my life is made a lot easier by having such a great team around me, but I’ll let them tell you that…
Jo Westbrook
General Manager
I joined Hachette in 2014 having previously spent 10 years in senior supply chain and commercial roles in Entertainment, Food and Drink and Books. In my role I have overall responsibility for the day to day running of LBS and working with our client publishers to ensure we deliver the best possible service to them and to their customers.
Jason Gilbert
Head of Operations & Customer Services
I Joined LBS as a young administrator in 1993, when I realised that there wasn’t a career to be had in wind surfing! Since then I have worked across all areas of the Company as Supervisor, then Manager and at present Head of Operations & Customer Service. I have a diploma in management, a professional diploma in logistics and transport, a Green belt in lean 6 Sigma and ILM 7 in strategic leadership and executive management. On top of my other duties I currently run our customer service training programme with the Institute of Customer Service.
Pauline Wilson
Head of Customer Services
I am the newest member of the LBS team having joined in January 2016. My background is very much one of client relations and I have worked for several commuter rail companies and one of the largest utilities as well as a large on-line retailer.
Ray Webb
Client Development Manager
I joined Hachette in 2010 having previously worked at both Macmillan and Penguin and have now been in the industry for over 30 years. My background is very much Customer services with a strong emphasis on Client relations. My long experience of distribution led to the publication of my book ‘the Book Distribution Handbook’ in the mid 1990’s, although I’d have to say the Industry has come a long way since then. My role is to work alongside our publishers and our senior management team helping our clients to translate their strategies into practice and to facilitate change.
Alan Rakes
Inventory Director
I joined Hachette in 1996, having previously worked for Purnell Publishers. During my time in book distribution I have headed Operations, Customer Service, and Credit Control. I am currently Inventory Director, (unique in our industry) and aim to help our publishers optimise their stock holdings bringing real cost benefits. Within my brief, I project lead the take on of new clients and led the largest project ever of this type with the move of Little Brown to LBS. I also represent Hachette and our publishers on many BIC project committees.
Jon Swan
Head of Credit Services
I am a fellow of the Chartered Institute of Credit Management and regularly lecture at Credit forums across Europe. I head the Hachette Credit Services team. I have over 30 years’ experience in credit management and have held senior positions at several major companies in an international capacity as well as running my own credit management consultancy and training company.

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Contact Us

Littlehampton Book Services

Faraday Close
Durrington
Worthing
West Sussex
BN13 3RB

Useful numbers

Switchboard: +44(0)1903 828500

Customer Services: +44 (0)1903 828501

Credit Services: + 44 (0)1235 400571


Link: Google Maps


Rail:

If travelling by train the following stations are all within easy reach of our offices by taxi; Durrington, Worthing and West Worthing.