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Institute of Customer Service – qualifications programme

LBS are proud to work with the Institute of Customer Service to support the development of individuals by improving their customer service skills, knowledge, ability, behaviours and professionalism. The team receive training to complete their professional qualifications in communication, solutions and innovation. 1 assessor qualified 3 coaches qualified 10 practitioners qualified (communication module) 1 practitioners[…]

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Project EDEN

Hachette UK are delighted to announce Project EDEN, a multi million pound investment in leading edge distribution systems. This project underpins Hachette UK’s long term commitment to book distribution and publisher services. The new systems will deliver best in breed order fulfilment and warehouse management solutions and is planned for launch from 2018 onwards. Eden[…]