Institute of Customer Service – qualifications programme

LBS are proud to work with the Institute of Customer Service to support the development of individuals by improving their customer service skills, knowledge, ability, behaviours and professionalism. The team receive training to complete their professional qualifications in communication, solutions and innovation.

  • 1 assessor qualified
  • 3 coaches qualified
  • 10 practitioners qualified (communication module)
  • 1 practitioners qualified (solution module)


  • 1 coach training
  • 17 practitioners training (communication module)